ServiceNow Agent - Intune 17.4.0

ServiceNow Mobile Agent for Intune enables Microsoft Intune administrators to establish security policies for the application within a bring-your-own-device (BYOD) framework.

It is essential to note that this software necessitates the use of your company's work account in a Microsoft-managed environment. Some features might not be accessible in all regions. Should you encounter any issues or have queries regarding the software’s usage, we recommend reaching out to your company's IT administrator.

The ServiceNow Mobile Agent application provides preconfigured, mobile-centric solutions for typical service desk agent operations, facilitating efficient triaging, action-taking, and resolution of requests while on the move. This tool empowers service desk agents to promptly address and resolve end-user concerns directly through their mobile devices. The intuitive interface allows agents to manage and update tasks even without an active internet connection. Moreover, it streamlines processes by leveraging native device features such as navigation, barcode scanning, and signature collection.

Outfitted with predefined workflows tailored for service desk agents across various domains like IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management, organizations have the flexibility to configure and expand these workflows to align with their specific requirements.

Key functionalities of Mobile Agent include the ability to:

• Manage work assigned to team members
• Triage incidents and cases
• Take action on approvals using swipe gestures and quick actions
• Complete tasks offline
• Access comprehensive issue details, activity streams, and related records' lists
• Enhance workflows by utilizing location, camera, and touchscreen hardware

Kindly note that this application is compatible with the ServiceNow Madrid instance or newer versions.

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